CONTACT US
We’re glad to hear from you
For questions about the platform’s services or to request them, reach us through the channels below.
The Ehqaq team is glad to answer questions from bankruptcy trustees and service requesters, and to help creditors and their agents reach the right portal for their proceeding.
START FROM THE RIGHT PATH
Choose the quickest route for your request
For trustees and service requesters
Tell us about your organisation, the proceeding and the service you need, and the Ehqaq team will contact you to discuss it.
Request Ehqaq servicesFor creditors and their agents
If you are a creditor or represent one, start from the debtor’s portal to submit and track your requests.
Find the debtor’s portalBEFORE YOU GET IN TOUCH
Have these ready so we can help you faster
Including a few details in your first message saves time and gets you to the right answer.
- 01Your name and role: trustee, service requester, creditor, or a creditor’s agent
- 02The debtor or proceeding your enquiry relates to
- 03A short description of your request or issue, and the request number if you have one
- 04A mobile number and email address where we can reach you
Note: the Ehqaq team will never ask for your password or verification code. Do not share them with anyone.
FREQUENT QUESTIONS
Quick answers to common questions
How do I submit my claim?
From Active proceedings on the creditor portal, choose the debtor, register and verify your account with an Absher verification code and Yakeen, then submit your claim and documents through the debtor’s portal.
Can I submit on behalf of a creditor?
Yes, after requesting approval as the creditor’s agent or representative and providing the power of attorney, authorisation or legal representation document required by the portal.
How do I book an appointment about my claim?
Through the appointments service in the debtor’s portal when it is available, where you choose a suitable time set aside for your enquiry.
I am a bankruptcy trustee. How do I request the platform’s services?
Use the service request form on the trustee portal. Send your organisation, proceeding and required services, and the Ehqaq team will contact you to discuss your needs and scope.
Does the Ehqaq team ask for passwords or verification codes?
No. The Ehqaq team never asks you to disclose your password, and the Absher verification code is only used to complete the action you requested inside the portal.
I am a creditor outside Saudi Arabia. How do I start?
Creditors outside the Kingdom, agents and representatives have tracks and requirements that differ by portal. Read its instructions, and contact technical support if needed.